Wedding & Event Flower FAQs
WHEN SHOULD I BOOK MY CONSULT?
We recommend finding your preferred Florist 12-18 months before your event date. Consultation times are scheduled on a case to case basis but are generally held on Mondays-Wednesdays from 10am-7pm. During wedding season and Holiday months, our consultation availability is limited so we can devote our time to make sure every wedding is created with the utmost care and attention to detail.
HOW LONG WILL MY CONSULT TAKE?
Typically most consultations can expect to take between 45 mins to 60 mins. If you live are unable to meet in person for your consultation, I am happy to accommodate a zoom meeting for you.
WHAT SHOULD I BRING TO MY CONSULTATION?
Inspiration! Share your Pinterest wedding board with your consultant, bring in clips from magazines, color swatches, photos of your wedding dress and bridesmaid dresses if available, and if you have an idea of your design let your us know, ex. romantic, rustic, woodland fairy tail, country, classic, modern, glamorous, shabby chic, boho etc.
WHEN CAN I EXPECT TO SEE THE LIST OF MY WEDDING FLOWERS AND TOTAL FOR MY ORDER?
Providing we have all of the information needed at the time of our consultation. We will be able to provide you with a total based on the amount of floral coverage we discuss at the end of our consolation.
WHAT AREA DO YOU SERVICE?
We service Temecula Valley and surrounding 25 mile radius.
WHAT FLOWERS ARE IN SEASON FOR THE MONTH I AM GETTING MARRIED?
Your proposal will include a list of recommended flowers for your wedding based on your colors, styles and seasonal availability. If you have any special requests please let us know during our consultation. We will do our best to source whatever you want to the best of our ability.
WHAT IF I HAVE A TIGHT BUDGET?
We work with all budgets. We are also happy to offer ideas to avoid going over your budget that still coexist with your color scheme and designs. We also offer Pick up as an option on the morning of your Wedding to avoid set up and delivery fees.
CAN I SEE YOUR PREVIOUS WORK?
We have a plethora of photos on our website, social media platforms and Wedding Publications listed on our home page from our previous weddings, & professional photo shoots we have had the pleasure of designing.
CAN I SEE MY FLOWER DESIGNS BEFORE THE WEDDING DAY?
We do offer mock-ups, however, they are an additional fee. Mock-up fees are priced at retail value of the flowers plus a small travel fee and they become yours to keep after the preview. We can do centerpieces, bouquets, boutonnieres, and anything else you may like to see. In order to represent the flowers that are seasonally appropriate, the mock ups must be done fairly close to the wedding date so that we can minimize variation between the preview and day-of presentation.
WILL YOU COORDINATE WITH MY OTHER VENDORS, EX. VENUE, CAKE DECORATOR?
Yes, we are happily to coordinate with other vendors if your event delivery & setup call for it!
DO YOU PROVIDE SPECIFIC PACKAGES?
Unfortunately no two events are identical making it difficult to have preset pricing or packages. We build each proposal custom according to our clients needs and budget.
DO YOU PROVIDE DECOR RENTALS, AND AT WHAT COST?
Yes! Sweet Stems carries an expansive event rental inventory that includes Marquee LOVE letters, Lanterns, Vases, Arches, Chandeliers!
WHAT ARE YOUR DELIVERY, SETUP, TRANSFER & STRIKE FEES?
Delivery, setup, transfer & strike fees are determined based on the complexity of each situation and distance from our design studio location. Your proposal will reflect these fees based on your specific needs.
CAN I MAKE CHANGES TO MY ORDER?
You may make changes up until 60 days prior to your Event. Our Wholesalers require us to place our order at least 45 days out, in order to assure we can source what we need in a timely manner for your order.
WHEN IS MY PAYMENT DUE?
When you have decided to move forward with Sweet Stems Floral Designs as your Event Florist, you will be provided our companies terms and conditions included in your contract to review and sign. After agreeing to the terms you will need to submit a 50% non refundable retainer payment to secure your date. Your remaining non refundable balance will be due 60 days before your Event date. Payments can be made in cash, check, Venmo, Paypal and Zelle as well as by credit card with a 5% admin fee.
WHAT IS YOUR REFUND & CANCELLATION POLICY?
Any money paid is non refundable. Your first non refundable retainer payment covers all billable hrs such as your initial face to face or Zoom meeting, any communications leading up to your Event date via, social media, email, text or phone calls, as well as creating your custom design concept, making any requested revisions to your original design concept, calculating needed supplies and flowers for your order and purchasing needed dry goods such as tape, oasis, vases, containers, ribbon, corsage/boutonniere magnets etc. and traveling time and fuel cost more for 2 hrs + round trip to pick up your hard goods. Your final non refundable retainer payment covers placing your orders with the required wholesalers for your flowers, traveling time and fuel cost more for 2 hrs + round trip to pick up your flowers, prepping necessary containers or vases, cleaning and processing your flowers, storing your flowers in our temperature controlled cooler, designing your flowers, fuel cost, labor, event insurance, set up and delivery on your Event day.
If you have any other questions that may not have been answered above,
please feel free to ask :)